Clementi Warranty

The Crosti oven is covered by a guarantee for a period of time equal to two years from the date of purchase, proven by a bill, invoice or receipt issued by the company itself or an authorized retailer.

The present guarantee is given in conformity with the regulation envisaged by the Legislative Decree n° 24/2002. To validate the guarantee, the purchaser must respect the following indications scrupulously. Any defect in the product must be reported to the producer/ vendor by means of a registered letter with a return receipt within two months of verifying the defect or the guarantee will be forfeited. In signing the present guarantee, the retailer and/or the purchaser declare to have diligently examined every part of the transacted product and to find it perfect, without obvious faults, conforming to the sales contract and the description made by the vendor. Moreover, they declare that the characteristics and the quality publicized by the producer are present in the product and therefore they find the product suitable for its use.

The guarantee covers the good functioning of the oven, i.e.
1. The constructive structure;
2. Its functionality.

The hygienic refractory stone for cooking consists of very delicate material, susceptible to sudden changes in temperature and it is advisable not to lower the temperature of the oven quickly over a short period of time (e.g. from 450° C to 289° C in a few minutes) because this would damage the refractory stone as if it had been given a strong knock.

Crosti is powder coated, resistant to atmospheric agents and high temperatures, but the contact with live flame could damage the paint, resulting in its detachment from the metal surface of the oven. This phenomenon, if it occurs, does not affect the conformity of the product for the use for which it was destined, but is part of normal wear during usage.

Observe the above information scrupulously for the good functioning of the oven and its constructive components.

Parts excluded from the guarantee:
• The refractory stone
• The laser thermometer

Any damage caused by inadequate installation and / or tampering with the Oven by the user and / or technicians not authorized by Clementi.

Damage resulting from masonry works.

All damages caused by transport are not recognized, therefore it is advisable to carefully check the goods upon receipt, possibly sign the courier’s bill with reserve (specifying if the packaging is not intact, etc.) and immediately informing Clementi or the retailer of any possible damage.

To activate Technical Assistance both under and out of warranty, the user must make a specific request to the Dealer or to Clementi srl.